It offers a cost-effective solution to face your Microsoft SQL Server databases administration.
The Remote DBA service proactively controls your SQL Server systems, keeping the environment in the best operating conditions.
Priority access to a team of certified DBAs in a 24x7 duty service.
Support and advice from a specialist who knows your systems, but also understands your organization.
The Remote DBA service proactively controls your SQL Server systems, keeping the environment in the best operating conditions.
Priority access to a team of certified DBAs in a 24x7 duty service.
Support and advice from a specialist who knows your systems, but also understands your organization.
SQL Server Support
The failure of only one of your servers can have catastrophic effects, causing a wave of negative consequences in time, money, production and customer satisfaction. Prevent these risks with our DBA Support services.
21,6€
Average salary per hour in the Euro zone
Stopped
Devices
Waste of
Benefits
Poor user
experience
Moral impact
on the team
Aleson ITC DBA Support
0,00€ losses
Proactive monitoring of your SQL / IT environment, which
allows you to solve and anticipate problems or
react to them.
Reporting
Remote / On Site
Proactive
Monitoring
IT Advice
Patch Management
Disaster Recovery
DBA HelpDesk
SQL Support
The Microsoft SQL Server DBA support service includes everything necessary to provide a service offered by DBA experts to understand the current state of your IT infrastructure and determine, identify and resolve problems in your Microsoft SQL Server platform.
Among the activities included in the support service are:
Who attends the Service?
The support service is provided by a technical team with different levels of experience that allows to have a highly qualified internal scale:
Tech I - Associate
SQL Server MCP
+ 1 year
Tech II - Consultant
SQL Server MCP
+ 3 years
Tech III - Sr. Consultant
SQL Server MCSA
+ 5 years
Tech IV - Principal
SQL Server MCSE
+ 8 years
Tech V - Senior Principal
SQL Server MCSE
+ 12 years
How do you contact our support?
Aleson ITC has a support and monitoring portal available to its clients, where they can independently register an incident.
You can also be attended by email, and your incidence will be registered alike in our portal.
We also have a priority telephone number which is available 24 hours a day.
What is the response time?
During working hours in 12 x 5 mode our response time is 1 hour. Outside working hours and on weekends, the response time is 2 hours.
How can we help you?
Call us at +34 962 681 242 or leave us your name and email and we will contact you .
